Frequestly Asked Questions

My Rental App Digital Welcome Book is an innovative solution for vacation rental hosts to provide guests with a comprehensive and interactive digital guide. It includes essential property information, house rules, local recommendations, emergency procedures, and more—accessible via a user-friendly online platform.

My Rental App Digital Welcome Book offers a modern, interactive, and easily accessible alternative to traditional paper welcome books. It reduces clutter, is always up-to-date, and can be accessed on any device, providing guests with a more engaging and convenient experience.

Enhanced Guest Experience

• Provides guests with everything they need to feel comfortable and confident during their stay.
• Reduces the need for guests to contact the owner or management with questions.

Streamlined Operations

• Helps prevent common issues by providing clear instructions and guidelines.
• Reduces the likelihood of damage or misuse of property and appliances.

Improved Safety and Security

• Ensures guests know how to operate appliances and what to do in emergencies safely.
• Provides peace of mind to both guests and owners.

Positive Reviews and Repeat Bookings

• A well-organized and informative book can lead to better guest satisfaction, resulting in positive reviews.
• Encourages repeat bookings by creating a memorable and hassle-free experience.

Personalized Touch

• Adds a personal touch to the rental, making guests feel more connected to the property and its owners.
• Enhances the overall hospitality experience, setting the property apart from others.

Our Digital Welcome Book offers a comprehensive suite of features designed to enhance your guest experience and streamline property management. Here’s a detailed look at what’s included:

AI Connectivity Features
Our Digital Welcome Book leverages advanced artificial intelligence to provide automated responses to common guest inquiries, personalized recommendations, and smart alerts. The AI integrates with your property's data to offer tailored suggestions and ensure guests receive relevant information in real-time.

Real-Time Online Hosted App and Weblink
The Digital Welcome Book is hosted online and accessible via a dedicated web link. This means guests can access the information from any device—smartphone, tablet, or computer—at any time during their stay. The real-time hosting ensures that all updates and changes are instantly available to guests, improving the accuracy and timeliness of the information they receive.

Five Customizable Tabs
The Digital Welcome Book features five customizable tabs that allow you to organize information in a way that best suits your property and guests' needs. These tabs can be tailored to include sections such as:

• Property Details: Overview of the property layout, key features, check-in /out details and high-quality images.
• Local Area Guide: Recommendations for restaurants, attractions, and essential services.
• House Rules: Clear guidelines for maintaining property standards and ensuring guest compliance.
• Emergency Information: Contact details and procedures for various emergencies.
• Technology and Appliance Instructions: Step-by-step guides for operating household devices and tech.

Training and Support
We provide comprehensive training and ongoing support to help you get the most out of your Digital Welcome Book. Our support team offers:

• Initial Setup Training: A step-by-step guide to customizing and deploying your Digital Welcome Book.
• 24/7 Customer Support: Access to our team for troubleshooting, updates, and general assistance via email, phone, or live chat.
• Resource Center: Access to tutorials, best practices, and FAQs to help you optimize your use of the Digital Welcome Book.

These features ensure that My Rental Digital Welcome Book is a valuable tool for enhancing guest satisfaction and an easy-to-manage solution that adapts to your property’s unique needs.

Setting up is easy! After purchasing, you’ll receive a link to our setup platform. Follow the step-by-step instructions to customise your Digital Welcome Book with your property details and preferences. Our support team is available to assist you throughout the process.

Yes, you can update the content anytime through our online platform. Make changes to property information, local recommendations, or any other details as needed, and your updates will be reflected instantly.

We offer comprehensive customer support to assist with any issues or questions. You can reach our support team via email, phone, or live chat on our website. We are dedicated to ensuring you have a smooth and successful experience with My Rental App Digital Welcome Book. There are also video tutorials to support your journey.

The My Rental App Digital Welcome Book is priced at $99 per property per year. This subscription includes continuous updates, customer support, and access to all features. There are discounts for owners of two or more properties.

Yes, of course, the Property Manager/Agent might also be entitled to further discounts and may be familiar with the system and could set it up for you since they may be more familiar with the local area and guest preferences.

Currently, we do not offer a trial period. However, our subscription model includes a full year of access, updates, and support, ensuring you have ample opportunity to experience the benefits of My Rental App Digital Welcome Book. We also offer training and support so you can get the most out of functions.

Yes, you can cancel your subscription at any time. Your access will remain active until your current subscription period ends, and no refunds will be issued for any unused portion of the year.

We prioritize the security of your information. Our platform uses advanced encryption and security protocols to protect your data. We do not share your information with third parties without your consent.

You can contact our customer support team via email or phone, or through our website's live chat feature. We are available to assist you with any inquiries or issues. If you need more information or have any additional questions, please don’t hesitate to contact our team. We’re here to help you make the most of My Rental App Digital Welcome Book!